New frontier for treating customers fairly on socials
2023
Key metrics
48%
Share of TCF conversation in banking industry
75%
Share of TCF conversation in insurance industry
The trend towards outcomes-focused market conduct regulations has seen South African financial service providers (FSPs) come under increased pressure to report on social data in order to comply with evolving consumer protection requirements.
In this 2023 white paper, DataEQ unpacks how the growth of Treating Customers Fairly (TCF)-focused regulations has introduced new opportunities to FSPs like banks and insurers to improve customer satisfaction, bolster internal reporting and comply with the latest market conduct regulations.
